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Messages - libertee

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551
Information / Re: Ask Sally
« on: January 22, 2010, 09:32:04 AM »
Whats all the fuss about the average air/speed velocity of an unladen Swallow? :whistle:

no idea

Where do babies come from?

To make a baby you need a sperm cell and an egg cell. The sperm cell comes from the daddy and the egg cell comes from the mommy. When the sperm and egg meet, they make a tiny baby that is smaller than a grain of salt. The baby grows in the mommy's tummy for nine months. Then the baby is ready to come out.

Quote
i seem to remember that often you tell Kev what to sculpt ( :whip: ).. how do you decide what ranges to pad out?

Kev pretty much decides himself what he wants to sculpt.  I can tell him what people are asking for but if he doesnt want to make it then he doesnt.  With regard to what ranges to pad out, i look at sales over the previous 6 months and see what is slowing down.  I also look at new games/dvd's/books coming out and listen to most of  the suggestions that people post to me either in email or here on  the fod.  If i think it is a viable seller (ie, will cover its manufacturing costs within the first month) then i add it to the list to nag Kev with. I surf various forums and newsgroups and have one complete hotmail inbox dedicated to registrations and updates from newsgroups.

552
Information / Ask Sally
« on: January 21, 2010, 09:17:24 PM »
Random questions, HF questions, things you dont think worthy of starting a topic but still are nosey about.  Post them here, if i want to answer then i will!...lol!  If i think you are being cheeky i will say so.

553
Libertee's Miscellaneous Musings II / Re: M.E. ....What it means
« on: January 08, 2010, 02:19:33 PM »
I find most pain relief is very short lived. Bad past experiences with medication makes me scared of new ones.

See the retro-virus theory has been shot down by British scientists after more studies.  :(

yes i saw that the other night.

554
Libertee's Miscellaneous Musings II / Re: M.E. ....What it means
« on: January 06, 2010, 08:56:03 PM »
i have tried this therapy and it does work to a certain extent for alleviating certain symptoms but it doesnt work long term unfortunately...i must admit though it is very enjoyable!

555
Libertee's Miscellaneous Musings II / Re: M.E. ....What it means
« on: October 22, 2009, 02:23:32 PM »
Hi there,

i hadnt seen it, have had a good read though and i think it is a breakthrough. I know some people thing ME/CFS is one of those 'made-up' conditions invented by lazy people who just want an excuse not to work or so anything with their lives but it isnt.  It is extremely frustrating and debilitating.  One of the most frustrating aspects is that one day you feel absolutely great/top of the world/loads of energy to play with the kids/go shopping etc and the very next day you may be unable to move and even the slightest noise the kids make is so annoying that you want to scream.  Anykind of test/diagnosis/treatment is very welcome indeed.

556
Libertee's Miscellaneous Musings II / Re: Things that make you happy
« on: July 10, 2009, 07:11:51 PM »
sally... do you and kev not speak to each other? http://forum-of-doom.com/index.php?topic=439.msg185605#msg185605


;)



yup...must be a case of 'great minds think alike'

557
Libertee's Miscellaneous Musings II / Re: Things that make you happy
« on: July 10, 2009, 04:13:37 PM »
funny things with babies in them.  a new Evian ad doing the rounds on You tube

http://www.youtube.com/watch?v=_PHnRIn74Ag

558
Libertee's Miscellaneous Musings II / Re: Things that make you happy
« on: June 23, 2009, 09:58:29 PM »
I got two hand made cards for Father's Day...and I nearly cried...

call me a soppy wotsit but it really made my day :mrgreen:.

knew i forgot something....................

559
Information / Re: Addresses
« on: March 17, 2009, 05:46:05 PM »
I hope I wasn't one that fell into that catogory?!!  :blub:

nope, you were fine.  that was just either a thieving postie or an inept postal service

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However the other thing is to put your money where you mouth is and go recorded delivery.

i have had recorded delivery returned as well with the wrong address on it!

Quote
I fully support this motion and still feel indebted to you guys for what happened earlier in the year even if the address was correct.

and so you should, we were wonderful .........

560
Information / Addresses
« on: March 17, 2009, 01:30:38 PM »
Recently we have had a number of orders returned by various countries postal systems because the addresses are wrong.   
We dont handwrite the labels, they are printed out on a Dymo labelwriter and all we do is copy and paste the addresses from the order forms.  So if you enter your address incorrectly the parcel comes back to us.


This is annoying because we get snotty emails from you guys wondering where your order is and then this is what we have to do:
1:If the email comes through late at night when we are checking the inbox before bed we send you an email telling you we will look in the morning.
2:  In the morning we then have to make a point of going through the online inboxes to check if the order has arrived and cross-referencing with the back-up inboxes.
3:  If the order is noted as arrived by credit card then we go through to point 4.   If the order is a Paypal one we have to check that it has been invoiced correctly, check the Paypal server to make sure the invoice has left them (sometimes they lost them) and whether it has been paid or not.  Once we have verified it has been paid we move onto 4
4:  Using the address details for country region (UK, EU, Non-EU) we have to manually go through the filed orders for the period since the order was placed to check it has left us.
5:  Once we know it has left we email you with the date and the postal method and ask you to confirm the address that it has gone to.

If the address is confirmed as correct then we wait a bit longer for it to arrive and all is usually fine.  However the problems arise if the order hasnt been addressed properly, hence the title of this posting.


Up until now we have re-sent the orders out with the amended address for no extra charge but from today this is going to change.  If you dont put the correct address on your order form and the order gets returned to us you will have to pay for the extra postage to send it out again.    If you decide you dont want to pay the extra postage then we are quite happy to refund back the cost of your figures minus shipping and any packaging/admin/paypal/credit card charges from the order processing.

I know this sounds petty but i re-sent out 11 parcels last week to a variety of destinations with a postal charge of just under 60.  I know this doesnt sound a lot but if you add into this the extra admin charges for Kate to go hunting for orders and the time emailing back and forward, it is a lot to us....and it is straight off our net profit which is what goes towards new figures and also Kates time isnt then spent sending out new orders that have arrived so they are delayed as well.

If you pay by Paypal make sure the delivery address is correct, quite a few Paypal orders get sent back because people have moved and forgotten to change their default address settings to the new address.

It takes a few seconds to check your details so please do it! ... i hate nagging!

561
Libertee's Miscellaneous Musings II / Re: M.E. ....What it means
« on: February 09, 2009, 02:38:39 PM »
.....an example is the questionaire at Christmas that people filled in, under the section "anything else we can do/do better/stop doing" someone wrote."stop eating please Sally".  That hurt, especially as it is a long-standing customer.

You didn't tell me about that.

well u would have got angry and u were ill so i didnt think it necessary

562
Libertee's Miscellaneous Musings II / Re: M.E. ....What it means
« on: February 09, 2009, 11:12:50 AM »
i think some call it 'bloody mindedness'!...lol!

Eating certain foods and avoiding certain foods does help alleviate some of the symptoms.  I eat organic/free range/no processed foods/ low fat/ low salt, take herbal supplements, have physio twice a week

I think one of the major changes that affect most aspects of my life is the fact that i have put on a lot of weight since getting ill, it is caused by my body storing all energy it takes in...........so i can be exhausted and eat something and instead of my body using this as energy to keep me going it just stores it up as fat.

 It is very upsetting sometimes as i know people look at me and automatically think i am overweight because i eat too much but that isnt the case.  On Frothers we have a troll who if they cant get to Kev will try to get to him by insulting my weight.  Even now with the ME publicised on here i still get prejudices.  an example is the questionaire at Christmas that people filled in, under the section "anything else we can do/do better/stop doing" someone wrote."stop eating please Sally".  That hurt, especially as it is a long-standing customer.

563
Libertee's Miscellaneous Musings II / Re: things that really p** you off
« on: February 07, 2009, 08:16:17 PM »
On top of that the wildlife is being devastated by these fires, many of which have been deliberately lit.

 :tears:

thats awful

564
Libertee's Miscellaneous Musings II / Re: things that really p** you off
« on: February 06, 2009, 10:58:09 PM »
I'm just Pi~~~d off at everything at the moment...don't know why...just am.

awwwww  :bighug:

565
Libertee's Miscellaneous Musings II / Re: things that really p** you off
« on: January 20, 2009, 05:43:32 PM »
There are two really horrible things that i've had to do in my working life.
1. be made redundant
2. make other people redundant

hear that

566
Libertee's Miscellaneous Musings II / Re: things that really p** you off
« on: January 12, 2009, 10:23:23 PM »
hotmail pages loading banner ads whilst you are trying to click a link to read your mail and you end up opening your junk folder instead cos the page moves...that is really annoying.

567
Libertee's Miscellaneous Musings II / Re: things that really p** you off
« on: January 01, 2009, 10:14:46 AM »
be careful...i am a redhead....

and a lovely one too.

oooh obvious flattery..........luverly!

568
Libertee's Miscellaneous Musings II / Re: things that really p** you off
« on: December 31, 2008, 10:01:43 PM »
and brunettes, and reds......eh Vermis?

Well, I was just expressing pleasant surprise and general good vibes for your lad achieving such things as gold medals.  But if you want to talk about redheads...

be careful...i am a redhead....

569
Libertee's Miscellaneous Musings II / Re: things that really p** you off
« on: December 31, 2008, 08:13:10 PM »
LMAO, Love it Sally.

He's at that age now, that if we said that, he'd go take his stuff to the shed just to be bloody awkward.

well let him do it then.  it is a bit cold this time of year to sleep in a shed, he will soon want his nice warm centrally heated bedroom and will come back in with his tail between his legs.

 the trick with parenting is to give them two options...both of which suit what you ultimately want them to do  that way they feel they are in control by picking what they want to do but really you win either way but with less arguing.

570
Libertee's Miscellaneous Musings II / Re: things that really p** you off
« on: December 31, 2008, 05:37:41 PM »
Made him go today.......moaned like hell.
Won't be moaning when he's pulling in golds.....

just tell him when he is old enough to foot the bills for his hobbies that he can choose whether or not to continue with them...until then he does what you tell him and when,    or he sleeps in the shed.

571
Libertee's Miscellaneous Musings II / Re: things that really p** you off
« on: December 23, 2008, 08:01:39 PM »
oh dear, that isnt good then.


what has pi**ed me off lately............i havbe to go along with Orctrader and the post office as he sent us a really gorgeous painted figures, securely boxed up by recorded delivery and they squished it through the letterbox thus breaking and chipping the figure and didnt even get a signature.

572
Information / Re: What is a typical HF customer.
« on: December 23, 2008, 02:17:56 PM »
... I need to make sure that things are tailored not for the masses as some larger companies do but to make sure we keep as many people happy as possible.

Sally, drawn any meaningful conclusions from all the feedback yet? Do you go for more Grymn? Or less Grymn? Spike & Faith? Complete lines? Or boutique sculpts? Faith & Spike? Expand the Human sci-fi faction? Or more Sleiti? Or, failing that, more Bohkin? Just Spike?

Kev must be sighing with relief that he's not the one making the (difficult) decisions :whistle:



Kev and I are going to sit down over the break ( ha...ha!) and go through everything.  I have printed out all of the Pms and emails that have come over to me and will print out all of the comment from here as well.  Contrary to popular opinion KEv and I make joint decisions on most things.

When i originally posted this topic it was just so i could guage what was happening as i feel this year has been so chaotic that i was losing sight of everything including my sanity.

I didnt expect so many replies and positive comments and i cant tell you how much it has boosted both mine and Kevs energy levels just to know that overall we are doing okay.  For me personally to hear first hand that my part of the HF chaos is so highly regarded is fantastic.  I know KJ is an excellent sculptor and i was under the impression that the majority of HF sales were down to his sculpting skills and the office was just about getting the orders out.  So that cheered us up no end.  One long-supporting customer likened me to 'kind of the mother of the indie miniature scene.' which made me feel really happy!

I do have a clearer view now of what is needed next year and have already put part of it into action.  I really do need to thank everyone who has so far contributes towards this, every comment has value to us and we appreciate your time spent on it.

THANKS LOTS AND LOTS AND LOTS!!

573
Information / Re: What is a typical HF customer.
« on: December 22, 2008, 03:28:05 PM »
That's the thing with Dwarves...until you shave them you can never tell whether they are girls or boys ;).

Kev is a boy..............

574
Information / Re: What is a typical HF customer.
« on: December 17, 2008, 05:19:14 PM »
um 3 years i think maybe, sally you should know how long you had my cash card for
Early 2006 if i remember rightly, i think your soul followed shortly after............

575
Information / Re: What is a typical HF customer.
« on: December 17, 2008, 02:52:41 PM »
i'm probably not going to help with my answers as i generaly can't afford minis at all nowadays, and i don't get the time to paint my own stuff either.

competing with the mass unit combat system providers is suicide in my opinion unless you have a realy popular set of rules and are prepared to invest in plastic.
i personaly think skirmish games is where your best market lies as well as alternative character models for armies.

it doesnt matter whether you can afford figures or not.  It is about what type of person HF attracts and for what reasons.   What brought you to us and what keeps you here.  that kind of stuff

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