Ordering miniatures from a company I'd not normally order from, especially for a WWI school project that my son is doing...and the miniatures not turning up after two weeks!
I tell you what, it is very easy to get complacent with the excellent service that the FoD companies provide...it really is.
EDIT- I contacted Renegade (the company I ordered the minis from) and got a very prompt apology for the delay but they were run ragged by a sale that they were running due to not anticipating the response. From what I understand, Renegade are usually very good with sending out parcels...so please don't take this as a dig at Renegade Miniatures.